1. Data controller
Iraka Refugio Deluxe, domiciled in Villeta, Cundinamarca, Colombia, is responsible for processing the personal data collected through this website and during the provision of its accommodation services.
2. Data we collect
We collect full name, identity document number, email address, phone number, date of birth (when applicable), information about companions and minors, and reservation data (dates, cabin, requested services).
3. Purpose of processing
Personal data is used to: manage reservations and online check-in, comply with legal obligations to register guests with Colombian authorities (Migración Colombia, National Police), send confirmations and communications related to the stay, and improve our services.
4. Legal basis
Data processing is carried out under Law 1581 of 2012 and Decree 1377 of 2013 of the Republic of Colombia. By completing the check-in form, you give your express consent to the processing of your data.
5. Data retention
Personal data will be retained for the time necessary to fulfil the described purposes and applicable legal obligations, which in the case of accommodation may be up to 5 years under Colombian regulations.
6. Your rights
You have the right to know, update, rectify and delete your personal data, as well as to revoke the authorisation granted. To exercise these rights, contact us via WhatsApp at +57 313 494 8083.
7. Information security
We implement technical and organisational measures to protect your personal data against unauthorised access, loss, destruction or improper disclosure.
8. Data transfers
We do not share your personal data with third parties, except when required by competent authorities in compliance with Colombian law (Migración Colombia, National Police, ICBF in the case of minors).
9. Changes to this policy
We reserve the right to update this policy. Changes will be published on this website with the corresponding update date.
10. Contact
For any queries related to the processing of your personal data, contact us via WhatsApp at +57 313 494 8083.
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